Refund Policy

1 Refund Eligibility

• The 1-hour refund window begins from the moment your application is successfully submitted
• To request a refund, you must contact us by phone or email within this window
• Refund requests received after the 1-hour period will not be accepted

2 Non-Refundable Circumstances

The IDP Application & Verification Service fee (£29.99) is non-refundable in the following cases:

• The refund request is made after the 1-hour window from application submission
• Your IDP has already been processed or dispatched
• Incorrect information was provided in your application
• You fail to provide required documents after submission
• Your application is rejected due to invalid or fraudulent documents

3 How to Request a Refund

To request a refund within the 1-hour window, please contact us using one of the following methods:

Please include your full name and application details when requesting a refund.

4 Refund Processing

• Approved refunds will be processed within 5-7 working days
• Refunds will be returned to the original payment method used at the time of application
• You will receive a confirmation email once your refund has been processed

5 Working Hours